We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2749195
Amelia Functionalities
Closed

Comments

  • Jesús Sandoval started the conversation
    April 13, 2021 at 5:43pm

    1. Is there a way to include the custom fields on the customer card. (not in the notes)

    2. Is it possible to change the payment method when we make an appointment manually for the customer?

    3. Is there a way to send the manually added customer to mailchimp?

    4. Is there a way to send an invoice from Amelia?

  •  2,576
    Aleksandar replied
    April 15, 2021 at 9:28am

    Hello Jesús

    Thank you for your purchase.

    I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.

    1. Custom fields are only linked to Services (appointments) and Events, and at the moment they can't be linked to the customer, but our developers will work on that in the future.

    2. If you create an appointment from the back-end, regardless of the payment method set up in Amelia's Payment settings, they will always be changed to "On-Site". Due to legal reasons, Amelia can't yet allow you to have your customers' payment info, so we can't have you charge your customers through PayPal or Stripe yet. Our developers are going to work on adding new payment options and adding new features to the current payment options in the future, but I don't have any ETA on this.

    3. You can only use our WebHooks. There's a video example of how MailChimp can be used with Amelia there.

    4. Not yet, but it is also planned. I can't say when it will be available.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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