We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2747778
Request failed with status code 500 warning
Closed

Comments

  • Ken started the conversation
    April 12, 2021 at 2:31pm

    I downloaded the Amelia plugin using the download link provided in the email after purchase. After uploading and activating the plugin it becomes available in the Wordpress menu.

    Activating the plugin via the settings menu gives me only 1 option: "Delete plugin tables". 

    When saving the company details (Name, address, website and phonenumber) in the settings menu, I get a "Request failed with status code 500"-warning.

    • I previously installed and got the Amelia plugin working on the same server but other domain.
    • pdo_mysql module in enabled in PHP
    • disabled all other plugins
    • Installed the plugin manually using FTP
    • Set up a new admin user and did all the changes again.


  • [deleted] replied
    April 12, 2021 at 9:25pm

    Hi, Ken!

    Thank you for choosing Amelia.

    Please log in to the TMS Store and delete the previous domain under the Manage Domains tab.

    After that, clear the site's and browser's cache and try to activate Amelia again.

    Looking forward to hearing from you. 

  • Ken replied
    April 13, 2021 at 12:11pm

    Hi Liza,

    Thanks for your reply. I can't see any domains under the Manage Domains tab.

  • [deleted] replied
    April 13, 2021 at 12:24pm

    Hi, Ken!

    Can you please provide us with temporary WP Admin access and FTP credentials, so we will be able to investigate the issue from the inside?

    You can post the credentials as a reply to this ticket, just make sure you use private mode. 

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  •   Ken replied privately
  • [deleted] replied
    April 13, 2021 at 12:54pm

    Ken,

    Thank you for the credentials.

    I forwarded your case to our developers and will get back to you at the earliest possible time.

    Best Regards. 

  •   [deleted] replied privately
  •   Ken replied privately
  •   [deleted] replied privately