We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Currently we have a script that allows users to click on a row in wpDataTables, which opens up an 'Add to Cart' button that users can click on.
However we were wondering if you have another solution for this under TMS, or any recommendations for specific plug-ins to use to achieve the same functionality, as we'd like to avoid using the script since the developer who worked on it has gone silent for awhile now.
Hi NIcholas
Thank you for reaching out to us.
What you did is definitely what we would've suggested, we don't have any scripts or add-ons to offer to accomplish this. We'll look into it in the future, but at the moment this solution is the best option.
Do let us know if there is anything else we can assist you with.
Just to clarify, which do you mean by 'this solution is the best option'?
Hi NIcholas
You say you already have a script hat allows users to click on a row in wpDataTables, which opens up an 'Add to Cart' button that users can click on, unfortunately we don't have any solutions that would be a better option.
Ahh, I see! Alright, thank you for the help. We'll try to sort out our script.
You are most welcome
Do let us know if there is anything else we can assist you with.
Have a wonderful day!
Hi again!
It's a bit related only but we are going to try and fix the script quickly, I've attached a screenshot of the error we're getting in the post here, and a snippet of the code file: https://pastebin.com/uSMkKafK
It happens pretty irregularly, only shows up on some pages.
Any quick ideas what might be the issue, or what we should change?
Hi Nicholas
What we can see from the code is that in that moment wpdatatables object was not created. We assume it is related to a file wdt.df7 which is custom or maybe an integration with contact form 7. Please contact the developer that made this.
Unfortunately custom solutions do not fall under provided support for the plugin.
Do let us know if there is anything else we can assist you with.
Ah okay, understood. Thanks again, Blaženka.
You are most welcome
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!