We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After the last update when I try to view the settings of a column, the screen is grayed but no window is displayed. If I press ESC the grayed window disappears.
Tested in all my tables, simple and compex ones.
WP 5.7 PHP 7.4.11 All updated.
Best regards
Hi Admin
Thank you for reaching out to us.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hello
I think it is a problem with the styles because in the table settings only 2 columns are shown instead of 3 as before.
And I can see the settings if I set an height manually
Best regards
Hi Admin
Unfortunately we are not able to say much before we take a closer look, if you could kindly provide us with the login credentials we would gladly help you solve this.
We are having the same issue. When you click on the gear icon to open column settings the screen dims and no additional window opens. If you hit Esc when the screen goes back to normal. This happens in Chrome and also confirmed in Edge as well.
Hi Tyler
Can we kindly ask you to open a new ticket and provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue?
Thank you
Still having this issue. I have submitted a private ticket with video showing the actions. This is making the plugin almost unusable since you can not edit columns after creating a table.
Hi Tyler
Thank you for opening a separate ticket, I can see my dear colleague Aleksandar has already replied so please continue the tread there, so we can separate the tickets from different users.
Thank you for understanding.