We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We setup PayPal to accept payments. When customers checkout, PayPal won't process payment until shipping is verified. We only offer services. I contacted PayPal to remove shipping from our checkout and their response is attached, which was we are going through a third party plugin and we need to get with the plugin to resolve.
How do we remove shipping from our checkout?
Hi Rachel,
thank you for reaching out to us!
I apologize for the later response, as we don't work on weekends.
Amelia does not have any shipping options available within our plugin - there is a charge for a service, and if you add it within the service, an Extra. Unfortunately there are no shipping buttons that we can remove as we don't have them.
Can you please advise which other plugins are you using? Are you using PayPal via WooCommerce cart.