As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
Video embed code (as given by youtube or vimeo) that goes through wpDataTable does not display on iPads. It does not matter which browser is being used.
On desktops it appears to work fine in Google chrome, but not in Safari.
Same on mobile devices.
If I embed the same code directly on a page then it appears to work in all browsers on any device.
Is this me or wpDataTable, and if so is there a work-around for this?
Thank you.
Hi Sebastian
Thank you for reaching out to us.
Could you please send us a link to the table so we can have a closer look?
Hi Sebastian
Our developers are looking into this, but they were not able to login to your wpadmin with the credentials you provided before, could I kindly ask you to provide us with the login credentials to your wpadmin once again?
Thank you
Hi Sebastian
Thank you for your patience.
Try adding this in the functions.php from the child theme
I hope this helps, do let us know if there is anything else we can assist you with.Thank you for getting back to me on this.
What would be the correct code to make this work with multiple datatables as opposed to just one?
e.g.
?
You are most welcome
This can be done with in_array function like mentioned in this ticket https://tmsplugins.ticksy.com/ticket/2694837/
Do let us know if you need any further assistance.
Hi Sebastian
Unfortunately there is a bug with iPads when iframe is being forwarded, we don't have another solution at the moment but I have forwarded this to our developers to look into. I will update you as soon as I get a reply.
Thank you for your time and patience.
Hello Blaženka,
Thank you re- the iPad.
This glitch also still impacts videos on Safari on desktop/laptops. They don't show there. Is there also currently no fix for that?
Hi Sebastian
Unfortunately it is the same bug. Our developers need to investigate this in more detail but they informed me that they will do their best to include a fix in the next update.