We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Video embed code (as given by youtube or vimeo) that goes through wpDataTable does not display on iPads. It does not matter which browser is being used.
On desktops it appears to work fine in Google chrome, but not in Safari.
Same on mobile devices.
If I embed the same code directly on a page then it appears to work in all browsers on any device.
Is this me or wpDataTable, and if so is there a work-around for this?
Thank you.
Hi Sebastian
Thank you for reaching out to us.
Could you please send us a link to the table so we can have a closer look?
Hi Sebastian
Our developers are looking into this, but they were not able to login to your wpadmin with the credentials you provided before, could I kindly ask you to provide us with the login credentials to your wpadmin once again?
Thank you
Hi Sebastian
Thank you for your patience.
Try adding this in the functions.php from the child theme
I hope this helps, do let us know if there is anything else we can assist you with.Thank you for getting back to me on this.
What would be the correct code to make this work with multiple datatables as opposed to just one?
e.g.
?
You are most welcome
This can be done with in_array function like mentioned in this ticket https://tmsplugins.ticksy.com/ticket/2694837/
Do let us know if you need any further assistance.
Hi Sebastian
Unfortunately there is a bug with iPads when iframe is being forwarded, we don't have another solution at the moment but I have forwarded this to our developers to look into. I will update you as soon as I get a reply.
Thank you for your time and patience.
Hello Blaženka,
Thank you re- the iPad.
This glitch also still impacts videos on Safari on desktop/laptops. They don't show there. Is there also currently no fix for that?
Hi Sebastian
Unfortunately it is the same bug. Our developers need to investigate this in more detail but they informed me that they will do their best to include a fix in the next update.