We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, were are the cupons with the new released?
Hi Sara,
thank you for the kind inquiry.
If you are asking where are the new coupons shown when you make them:
You need to place a %coupon_1% (put number of your coupon ID instead of 1), into an email confirmation notification for Appointment Approved. In coupon Settings when you edit it, you can set after how many approved appointments will the customer receive it.
sorry I mean, from where can I create them, used to be at payments, but are not there anymore.
I see - have they disappeared suddenly?
Have they worked before?
They are activated in Amelia > Settings > Payments > Coupons, and then made in Amelia > Finance > Coupons.
yes, they just disappeared. they are not on payments anymore since I uploaded the latest version
I attached a screenshoot
yes, since I updated the last version of amelia
how can I fix it? it doesnt appear either on the user form, clients keep asking us.
yey, I fix it!!! everyting ok , thanks.
Thank you for letting me know Sarah!
I apologize for the later response as our response rate is cca 24 hours; but I am glad you have found a solution in the meantime.
If you need anything else please let me know.