We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2742846
Error-msg
Closed

Comments

  • Rudolf Hinterding started the conversation

    Hello!

    I have to report an error message:

    I created a wpdataTable with the entry of a gravity form. An error message is generated when the table is displayed. The display of the table works. You can edit them. You can only see this error message:

    Warning: Illegal offset type in /homepages/1/d822064123/htdocs/clickandbuilds/WordPress/MyCMS3/wp-content/plugins/wdt-gravity-integration/wdt-gravity-integration.php on line 1093

  • [deleted] replied

    Hi Rudolf 

    Thank you for reaching out to us.

    Unfortunately we can't say much about this until we take a closer look.

    Please provide us a temporary WP-admin login for your site where this happens, the link to the frontend and the table ID, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.



  •   Rudolf Hinterding replied privately
  • [deleted] replied

    Hi Rudolf

    We can't replicate the issue, please find the screen recording attached. This is just a warning, and it doesn't cause the plugin to malfunction in any way. You should disable WP_DEBUG in your wp-config.php so no warnings, alerts, notices and errors appear for the front-end users. That's only used for debugging, so there's no need to use it. Do we need to log in with a specific user in order to see the error, since we cannot replicate it with this one?

  • Rudolf Hinterding replied

    Hi Blaženka,

    The error is there and it is verifiable. Unfortunately, I did not tell you that the data can only be edited by the user. Sorry! That was stated in the properties of the table. I have now changed that. The data are now visible to all users - including the administrator. The error occurs when data are displayed.

    The user who entered the data:

    User:               Zuechter1

    Password:       Zue1PW#

    Regards

    Rudolf Hinterding

  • [deleted] replied

    Hi Rudolf

    Consent field is returning the array and it's not added to the plugin, we removed it from the form and you will not get this notice anymore. Our developers are working on adding a handler for this field to return if the user accepts the terms or not.

  • Rudolf Hinterding replied

    Hi Blaženka,

    Thank you for the info.

    Regard

    Rudolf Hinterding

  • [deleted] replied

    You are most welcomesmile.png

    Do let us know if there is anything else we can assist you with.

    Have a wonderful day!