I set up my gmail account according to the instructions. however, when i attempt to send a test notification I get an error message "Error: email has not been sent".
Thank you for your purchase, and sorry to hear you're having an issue.
Issues with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings. That can be checked only by contacting the provider.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent. We recommend to disable all other plugins and try to send a test notification again.
If you checked these points and the notifications still don't work, please provide us temporary WP Admin access, so we will look into the issue from the inside. You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
I set up my gmail account according to the instructions. however, when i attempt to send a test notification I get an error message "Error: email has not been sent".
My "allow less secure apps" is on.
Hi, Kim!
Thank you for your purchase, and sorry to hear you're having an issue.
Issues with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings. That can be checked only by contacting the provider.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent. We recommend to disable all other plugins and try to send a test notification again.
If you checked these points and the notifications still don't work, please provide us temporary WP Admin access, so we will look into the issue from the inside. You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.