We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have some services that start next month. I want customers to be able see the service and be able to book them for that later date.
How do I remove availability from the calendar for a service until after a specific date in the future?
Hi Stod,
thank you for reaching out to us!
There isn't such possibility in Amelia with its current built-in features, unfortunately, current view can only show the current month, or have the current day preselected.
You can suggest that as a feature request here, or check if there is such request there and vote for it.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
So what happens if an employee who usually offers 3 services, but for one week they are not offering one of the services, perhaps due to no available facilities.
As they are still offering the other 2 services, what do we do?
We cant delete the service as people will still be able book the service for the following week when it resumes?
Hi Stod,
unfortunately, we don't have a workaround for that - entering days off would result in all 3 services being unavailable for the certain time span.
You can hide that particular service from the website until that time.