We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2741959
Service or Event
Closed

Comments

  • Alex started the conversation
    April 6, 2021 at 7:29am

    Hi,

    I just wanted to check in to see if there was a summary of how services compare to events?

    My client runs yoga classes at fixed times so I thought these should be recurring events, but I did notice your documentation uses yoga classes as an example for a service that people could book (as appointments I assume)?

    Do you have anything that explains the difference between running a class via a service or an event? 

    Thanks,
    Alex

  • [deleted] replied
    April 6, 2021 at 9:39pm

    Hi, Alex!

    Thank you for choosing Amelia.

    Appointments are being defined by the Service's duration, while an event has a predefined time and date set up.

    For example, if you configure your service so it lasts 1 hour, and assign an employee who works Mon - Fri from 09:00 - 17:00, that service's appointments will be available for booking on every hour, so:

    09:00 - 10:00

    10:00 - 11:00

    And so on.

    When you're configuring events, you're setting the time and the date when the event will take place.

    Multiple employees can host the event, but only one employee can be assigned to a service at a time.

    Also, the service is offered all the time (Mon - Fri at the same time, unless you configure your employee's working hours so he works only on specific days at specific times), while an event is held only on particular dates.

    One more thing: Google Calendar integration works only with Services at the moment (in case you plan to use it).

    And regarding our demo site: we used Events and Service as well, so you can see how both options can be applied.

    Please let us know if you have any other questions.

    Best Regards. 


  • Alex replied
    April 7, 2021 at 5:02am

    Hi Liza,

    that was very helpful and certainly cleared things up, thank you!

    Cheers,

    Alex

  • [deleted] replied
    April 7, 2021 at 11:45am

    Hi, Alex!

    I'm glad I could helpsmile.png

    Feel free to contact us in case you have any other questions. 

    Best Regards.