We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Reading some of the tickets in this support area I understand that the system prevents a single customer to book the same time slot twice. Am I right?
I am trying to use Amelia for the B2B agenda in an Fair, where visitors can book meetings with exhibitors. It works perfectly when blocking time slots of the exhibitors, but for example if a visitor books a meeting with an exhibitor one day at a time, the system lets that visitor to book the exact day and time with another exhibitor. All customers (my visitors) are pregenerated wordpress users linked to Amelia customer and must be logged in order to access the scheduling pages (I am using memberpress for that), and Amelia automatically fills the form with their data.
Am I doing something wrong? Or Amelia does not prevent the customer's double bookings?
Thanks in advance
Hi Suso,
thank you for reaching out!
Exactly - same person cannot book 11am for tomorrow twice (example).
If you have more than one exhibitor as employee, on the same service, visitor will be able to book with another available exhibitor for that time.
The limit is set so that one exhibitor cannot have multiple visitors at the same time (if one visitor booked a particular time with exhibitor A, another visitor will not be able to book that same time with that same exhibitor), unless you set more visitors per exhibitor in service setting Maximum Capacity.
This is a good suggestion Suso, as one visitor would be limited to one exhibitor - unfortunately this is not possible currently within Amelia; if you have time, may I suggest that you request it in Feature Request page? If you find a similar suggestion you can also vote for it. We have a lot of feature requests, the most requested features are in the top of the list and we really try to implement as many new features in each update.
Hello Ivana,
Thanks for your reply, indeed I think it is a very interesting feature to have. I have managed to modify Amelia's AppoinmentReservationService.php to add this feature in my install, since I need this feature for an upcoming event. But will submit the request.
Regards