We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
We seem to have an issue with customers tying to re book using the email address they have already used and the system not letting them complete an order. i cant seem to see a way to allow multiple bookings from an existing customer
For example, Customer books in on Monday, using [email protected]
Then tries to book another booking for the same day and time using the same email address
The system wont let them re book
Am i missing something
Many thanks
Chris
Hello Chris
Thank you for your purchase.
Unfortunately, one customer can book one time slot only once.
Only Amelia Events allow the same customer to book the same event multiple times. So, if your customers need to book the same time slot more than once, you need to enable "Bringing anyone with you" slider, and have them book for more people in one booking session.
Kind Regards,
Aleksandar Vuković
[email protected]
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