Hello Sara,

thank you for contacting; I apologize for the later response as we don't work on weekends.

Could you please advise the following:

• Is your Amelia updated to the version 3.1.2, as it fixed buffer time issues
• Have you organized service duration, employee work hours, and buffer time to fit into one employee schedule

Alternatively, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.

Hi Sara,

thank you for letting me know.

Please understand that it's very important to keep Amelia updated to the latest version, because each new one fixes bugs - also I would be happy to help you with those weird icons.

Can you update Amelia please and screenshot those icons for me?

Hi Sara,

thank you for reaching out.

I apologize for the later response, as we don't work on weekends.

Please advise which service buffer time is the issue in particular, as you currently have 13 categories, and multiple services per each category.

Also, can you please advise on the icons from the previous inquiry? Has that changed?

Hi Sara,

thank you for letting me know.

When you say buffer time, do you refer to the buffer time in each service (before and after buffer time), or the minimum time required before booking a service?

If it's a minimum time required before booking a service, you have only set it up in General settings:

Some of your services have 4h for this time, some have none; if this is the setting you are looking for, you would need to set it to 1:30 min for each service in settings, because if you made these services before setting 1:30 min in General settings it will not apply - only for services created after this change was made.

If you are referring to the buffer time between two slots, I have enabled the option above called Use length of service to book time, so that the span between two slots will be appropriate to the time slot.

Let me know. 

Hi Sara,

thank you for contacting back; I apologize for the later response as we don't work on weekends.

The screenshot you provided me is the minimum time before booking that I advised you about in my previous reply.

This time needs to be set in each service individually.

If it's a minimum time required before booking a service, you have only set it up in General settings:

Some of your services have 4h for this time, some have none; if this is the setting you are looking for, you would need to set it to 1:30 min for each service in settings, because if you made these services before setting 1:30 min in General settings it will not apply - only for services created after this change was made.

Hi Sara,

thank you for contacting back.

Please try making a booking now - buffer time is included into the time slot (meaning that the buffer time will be a part of your employee's schedule).

However, please bear in mind that your employee's schedule must be precisely long enough to fit buffer time before + time slots during the day.