We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2739932
An Error
Closed

Comments

  • Łukasz Baliszewski started the conversation
    April 3, 2021 at 9:55am

    Hello,

    I need your help. I have already bought the Amelia plugin. I've deliberately chosen "Pre-purchase questions for Amelia" because otherwise I can't send a message to you. I was trying a few times.

    I choose a Polish currency PLN, even though the plugin shows EURO.

    I chose PLN in the plugin settings.

    It can be confusing for all the customers to see two different prices.

    Please take a look at the attachment. I'm sharing a "screen" with you.

    I look forward to heaing from you very soon.

    Łukasz Baliszewski

  • [deleted] replied
    April 5, 2021 at 2:02pm

    Hi Łukasz,

    thank you for reaching out to us!

    Are you using WooCommerce as a payment method?

    If so, please check in your WooCommerce settings for their product which currency is set.

  • Łukasz Baliszewski replied
    April 6, 2021 at 2:39pm

    Thank you for your answer.

    Unfortunately, I'm using the two currencies on my website - PLN and EURO.

    The proposed solution doesn't work.

  • [deleted] replied
    April 7, 2021 at 9:45am

    Hi Łukasz,

    thank you for the kind reply.

    Unfortunately we do not have an option for multi currencies in Amelia at the moment, but we do have in plan to add this option for future updates.

    This is why it shows one in Amelia and another one in WooCommerce - they need to be aligned to one currency only.

    I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

  • Łukasz Baliszewski replied
    April 9, 2021 at 1:19pm

    Thank you for your reply.

    Is it possible to arrange multi currencies by using WPML plugin?

  • Łukasz Baliszewski replied
    April 9, 2021 at 1:50pm

    Thank you for your reply.

    1. Is it possible to arrange multi currencies by using WPML plugin?

    2. I wonder what to do now? Can I buy the Amelia plugin one more time and use two exactly the same plugins on the same URL address? Would it be possible to integrate one with PLN and other with EURO?

  • [deleted] replied
    April 9, 2021 at 5:20pm

    Hi Łukasz,

    I am afraid that this would not be convenient for you as an User (purchasing multiple licences), and WPML would not resolve it.

    As advised, this feature is not frequently asked for, however, if you find it vote for it, or suggest it yourself so that it has more chance for implementation.