I apologize for the later response as we don't work on weekends.
I have gone to your webpage; unfortunately I did not get the loading hourglass, it just jumped to the calendar.
Please go to Amelia > Customize > enable the slider Already loaded Vue.
If this does not fix the matter, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
with the last versions appers this icons when is loading. How can I download the previues version? this is a little bit confusing for users.
Hi Sara,
thank you for reaching out to us!
I apologize for the later response as we don't work on weekends.
I have gone to your webpage; unfortunately I did not get the loading hourglass, it just jumped to the calendar.
Please go to Amelia > Customize > enable the slider Already loaded Vue.
If this does not fix the matter, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.