We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2737616
Applying a discount after appointment is booked
Closed

Comments

  • Craig started the conversation
    March 31, 2021 at 3:27pm

    Hi,

    After a client has booked an appointment and received service, I would like to apply a discount. For example, I had several clients for whom I provided a $100 service. I only charged them $90 when the service was delivered. They paid in-person at my office. I want to track this actual amount charged within Amelia. If I enter that $90 was paid, Amelia says the client still owes $10. Is there a way to change the service price for an individual appointment or to apply a coupon code after the service was booked and delivered? I haven't been able to figure out how to do this.

    Thank you,

    Craig

  • [deleted] replied
    April 1, 2021 at 8:01pm

    Hi, Craig!

    Thank you for choosing Amelia.

    I'm afraid, at the moment it is not possible with current built-in features.

    You can suggest that as a feature request here, or check if this request was already submitted and vote for it. 

    What I can see as a solution is to create another Service, for example, the original Service A has a price of $100, then the duplicated Service A discounted has a price of $90 and available only on the back-end. And once you have to apply the discounted price, you can just edit the Appointment and change Service A to Service A Discounted. It's the only workaround I can suggest.

    Please let us know if you have any other questions.

    Best Regards.