We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2736873
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Comments

  •  1
    Adam Leatherbarrow started the conversation
    March 30, 2021 at 9:37pm

    Hi guys. I'm looking for a booking plugin for my photography/Videography business. I need to be able to allow my clients to choose multiple services and have the system cap the appointment duration. So for example the client chooses "Service 1" which is a 1hour duration or "Service 2" which is also a one hour duration. If the client chooses both "Service 1" and 'Service 2" in the same appointment then the system will create the appointment with a 1.5 hour duration as I have set that to the maximum duration. Can your system do this? Thanks guys.

  • [deleted] replied
    April 1, 2021 at 7:07am

    Hi Adam,

    thank you for reaching out to us.

    Unfortunately at the moment, Amelia cannot combine appointments in such way. You can offer multiple services to be booked together at once with Packages of Services; however, if Service 1 lasts one hour, and Service 2 lasts one hour, client will have 2 services each of one hour duration, shown separately.

    You can alternatively add service 2 as an Extra, that client will be able to choose while booking service 1, which will combine them into one 2 hour appointment.