As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello! My amelia plug-in has been running very slow for about 3 weeks, causing my website to run slow. To solve this, I checked the version of Amelia and found that it was old. However, it asked me to enter my purchase code to update it. I entered, but he does not accept it, it gives an error. Also, employee accounts are opened very slowly, rarely. I urgently request help. Best regards.
Hi, Ozge!
Please try to update Amelia manually:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
If the plugin is still slow, please make sure your PHP was updated as well (preferably to version 8.0, but any new version is acceptable).
If you update Amelia and make sure that PHP has a recent version as well and it still slows down your site, please try to disable all other plugins and test Amelia again. If that helps, start enabling plugins one by one until you find the one that causes the issue.
And, finally, if you use the SG Optimizer plugin or any caching plugin, you should exclude pages with Amelia from its settings.
Best Regards.