We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I am very interested in your plugin but have couple of questions:
1- Can client book more than one slot, and can the price change to be 1.8x instead of 2x if customer selected 2 slots.
2- Can having a specific employee cost more, so If employee 1 is selected the price remains, but if employee 2 the price increases.
Hi Mohamed,
thank you for taking interest in Amelia, and for contacting us!
I will be happy to answer your questions.
1 - this can be done via Packages in Pro licence; you can offer multiple appointments together in a package, for a reduced price.
2 - sure, you can set 2 employees to the same service, and go to their respective Employee profiles, and set their individual prices.
Hi
I noticed from your documentation that the package are booking the same slot multiple time.
ie If I have a slot from 4:00pm to 5:00pm, the double package will book it twice.
However My question was, if I offer 1 hour slots, can a person book 2hours like from 4:00pm to 6:00pm
Hi Mohamed,
thank you for the kind reply.
With packages you can offer more services at once, or multiple appointments in one service, for discounted price.
e.g. you offer 5 appointments for service A, and 5 for service B. Customer can book for service A today at 4pm, tomorrow at 5pm, on Monday at 6am, etc; and do the same for the service B.
If you offer 1 hour slot, from 3pm to 4pm, customer can book it for 1 hour only. If they want more slots, they need to go back and book another 1 hour time slot.
If they are in packages, they can book 3pm to 4pm, and immediately select Book Another, and book 4pm to 3pm.
The duration of service is not flexible; if you set it to 1 hour, one slot will be one hour and cannot be extended with multiple slots.