We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
1. Como se configura para que el cliente pueda crear una cuenta en el frontend, y que este cliente nuevo aparezca también en woocommerce.
2. Cuando se genera una reserva la información que se llena , no aparece en FINALIZAR COMPRA de woocommerce y se tiene que volver a llenar, solo aparece el monto a pagar.
Hello Marlon,
thank you for reaching out to us!
May I kindly ask you to proceed in English, as I would like to make sure that the correct information is exchanged.
At the moment, we are unable to influence the information that is requested from the customer in the WooCommerce window, unfortunately - we can manage what is seen in Amelia only. Woo Commerce integration serves only as a payment gateway, and Amelia's data is separate. This is why customer is requested for details in both as we have separate databases.
Ok, so the reality is that there is no true integration since there is no point if it goes wrong.
My other question has not been answered, how does the client create his account from the frontend, from the same website?
Hi Marlon,
if you are referring to WooCommerce account, again, Amelia can only be set to create Amelia Customers and allow them to log in as Amelia Customers. There are no means unfortunately to log in from Amelia into WooCommerce personal account directly by logging into Amelia.
You have not understood me, it is clear that the integration with woocommerce does not really work well, what I would only have left is to use AMELIA without woocommers.
My question is clear, I mean only AMELIA, how does the client create their account from the interface, from the website itself?
Hi Marlon,
thank you for the kind reply.
In regards to Amelia Customers, you can go to Amelia > Settings > Roles > enable Automatically create Amelia Customer user - in this way, when someone makes a first booking they will automatically be given Amelia Customer Panel access / login.