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Okay
  Public Ticket #2734109
URGENT: How to stop/no longer accept future bookings for an existing employee?
Closed

Comments

  • Alec started the conversation
    March 28, 2021 at 3:42am

    Hi,

    I need to stop/prevent future bookings for a particular employee for an existing service (Service A).

    This employee has accepted bookings 2 months in advance for Service A. Now, this employee wants to do Service B instead, and stop further bookings for Service A for him.

    When I try to remove the employee as an assigned employee from Service A, I get an error saying "Provider has appointments for this service."

    When I try to remove Service A from the employee directly, I also get the same error "Provider has appointments for this service."

    I also don't want to remove Service A completely, because other employees are still providing Service A.

    How can I stop people from booking this employee for Service A going forward? This employee will still be committed to rendering the service for those who have already booked Service A appointments during these 2 months, but wants to prevent further bookings for Service A.

    This is urgent, as these bookings are still flooding in and there's no way we can stop it without affecting the other employees doing Service A.

    Please advise and help -- I can't seem to get around this somehow.

  • [deleted] replied
    March 29, 2021 at 11:36am

    Hi Alec,

    thank you for reaching out to us!

    I apologize for the later response, as we don't work on weekends.

    Since program does not allow the employee to be removed from the existing services until appointments are completed, you can do the following.

    • Go to Employee's Profile
    • Go to Days Off
    • Set their Days Off from the last appointment you wanted to accept (e.g. you only wanted them to work on service A until 31st of March; cancel all appointments after that), and set Off days from that day until furthest possible (end of the year or this same time next year.
    • In this way no more appointments will show until that date.

    I hope this helps!

  • Alec replied
    March 29, 2021 at 12:54pm

    Hi Ivana,

    I think you misunderstood!

    I want this employee to stop receiving future bookings only for Service A, but continue to receive bookings for Service B. If I do your method, this employee cannot receive bookings for Service B.

    Please advise.

    Thanks!

  •  8
    Tania Hiatt replied
    March 30, 2021 at 3:01am

    Hi Alec,

    As I understand it you need to go into the service you don't want that employee being booked for (service A) and go down to the employees tab, you can untick the employee/s from there and they won't show up when a customer is trying to book .