We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I noticed that the woocommerce integration and the Amelia integration are kind of duplicated...Things like coupon codes and login username/password is a little confusing. How can I make sure that I'm using ONLY the Amelia login details and coupon details on the front end?
For example, setting a new appointment using the frontend booking system: the appointment steps are nice in the beginning, it will take you to a page where you set up the appointment and can apply the coupon code, but when you go to the woocommerce step to enter the payment there is a place to put in a DIFFERENT coupon code. The user won't know that and might enter the coupon code here. How can I mask one vs. the other. And Also for login. Your booking step by step form asks for the users email, and then the woocommerce form picks up and asks if you're a returning customer or putting in username/password details here would go into the WOOCOMMERCE setup, not Amelia. This is very confusing. Which plugin should I be using for what purpose?? I would like to keep it simple and use the Amelia setup for everything BUT the payment where Woocommerce picks up the payment details. We're using Woocommerce's authroize.net merchant account so we prefer to use Woocommerce for this detail. Your demos all specify this is recommended so this was one of the criterias why we chose this plugin.
Please advise as soon as possible. I am in a jam and trying to hit a deadline.
Thank you for your help.
Sachi
Hi Besachi,
thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.
I see that my colleague has provided a reply to this inquiry in another ticket, so please kindly continue the correspondence there, and we can close this one as a duplicate.
Thank you.
ok I've received the response, please close this ticket