We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have added the [ameliabooking] shortcode to my website and the Amelia program is not showing on the front end. I have checked that all of my employees, services and hours are set up correctly. I have been troubleshooting this for about an hour checking every setting and I still cannot get the Amelia calendar to show up in the preview or on the front end. Please help, this is urgent.
Hi Olivia,
thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.
If this is your first time using Amelia, please advise if you have cleared the cache, and completed the installation fully. Also if you are using Amelia Lite version.
Please kindly provide a bit more details and I will be happy to assist further.
I have the paid version, but it is still listed as Amelia Lite on the view details section of the plugins page.
Is there a phone number I can call for help with this?
Hi,
thank you for the kind reply.
Unfortunately, we don't have phone communication available, correspondence is made only via tickets.
The difference between free and payed version is in features, first of all in paid version we have unlimited employees while in free version there just one provider, no employees.
You can setup this single employee, "provider", in Settings.
Some limitations of the Lite version:
Booking search view and catalog view are not included.
Export option is not supported.
Filters on the pages are not supported.
Coupons are not included.
Group services are not supported.
Adding the Locations is not included.
Customisation options are not included.
You can only use Approved and Pending notifications, other types of email notifications are not supported.
Only basic plugin settings are supported.
Google and Outlook Calendar synchronisation is not supported.
Zoom integration is not supported.
PayPal and Stripe payment types are not supported but you can use On-site payment type.
Access to our premium support system is not included.
You can instal free version and you will see what options are locked, with Basic license you unlock all the features and support for one domain.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.