Hi Olivia,

thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.

If this is your first time using Amelia, please advise if you have cleared the cache, and completed the installation fully. Also if you are using Amelia Lite version.

Please kindly provide a bit more details and I will be happy to assist further.

Hi,

thank you for the kind reply.

Unfortunately, we don't have phone communication available, correspondence is made only via tickets.

The difference between free and payed version is in features, first of all in paid version we have unlimited employees while in free version there just one provider, no employees.

You can setup this single employee, "provider", in Settings.

Some limitations of the Lite version:

Booking search view and catalog view are not included.
Export option is not supported.
Filters on the pages are not supported.
Coupons are not included.
Group services are not supported.
Adding the Locations is not included.
Customisation options are not included.
You can only use Approved and Pending notifications, other types of email notifications are not supported.
Only basic plugin settings are supported.
Google and Outlook Calendar synchronisation is not supported.
Zoom integration is not supported.
PayPal and Stripe payment types are not supported but you can use On-site payment type.
Access to our premium support system is not included.
You can instal free version and you will see what options are locked, with Basic license you unlock all the features and support for one domain. 

The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.