My notification Emails are being sent to both customer and staff but 1 booking for July no notifications were received by both staff and customer the booking is in the calendar and payment has been received . Have I missed a setting that delays notifications to a time closer ? or is this another issue.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
My notification Emails are being sent to both customer and staff but 1 booking for July no notifications were received by both staff and customer the booking is in the calendar and payment has been received . Have I missed a setting that delays notifications to a time closer ? or is this another issue.
Cheers
Rich
Hi Richard,
thank you for reaching out to us!
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.