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I need someone's help asap. Can someone please reply to this ticket?
Thank you.
Hi, Carmen!
Sorry for the delayed response, we don't work on weekends.
Please disable all other plugins and try to update Amelia manually:
Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled, deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
After that, you can enable other plugins again.
If it doesn't work, please provide us with temporary WP Admin and FTP access.
Best Regards.
Thank you Liza. I appreciate your assistance. Your solution resolved the issue.
I will upgrade the plugin using ftp from here on.
Hi, Carmen!
I'm glad to know I could help.
Please feel free to contact us if you have any other questions.
Best Regards.