We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am using Amelia with the woocommerce integration. At the moment woocommerce sends email notifications for bookings but I need to be able to use the notification options in Amelia - woocommerce doesn't have enough flexibility.
The email configuration settings aren't working though, when I try to send a test email I receive a "Email has not sent" Error. I spoke to the hosting company and tried every combination of port and SSL certificate that I could think of but I can't get it to send emails. I am setting it up as an SMTP account. Can you help me? These events need to be live and working as soon as possible...
Many Thanks
Kailzie
Hello Kailzie
Sorry for the trouble. I can't say much about this without taking a look. The notification settings in Amelia are as simple as they get - you enter your credentials, and select the proper port and security (SSL or TLS), and that's pretty much it. Unless your hosting provider is blocking 3rd party SMTP settings, you should be good.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply, so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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