The emails were working fine then all of a sudden issues. We tried to configure the emails but they work when we test but not afterwards. Some emails come to the client but not to us.
Have you made any changes or updates recently, before this started happening? Employee emails can be blocked due to several reasons.
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
The emails were working fine then all of a sudden issues. We tried to configure the emails but they work when we test but not afterwards. Some emails come to the client but not to us.
Hi Ushir,
thank you for reaching out to us!
Have you made any changes or updates recently, before this started happening? Employee emails can be blocked due to several reasons.
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.