This happens when the employee that was assigned to the customer has no other available slots for rescheduling.
Also, you can go to Amelia > Settings > Roles and check if the customers are allowed to reschedule.
The other option that you can check is in Service itself - if the service is Recurring see if Handle unavailable recurring dates: is set up to Recommend the closest date before or after.
If this is not the case please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
The settings you have in the backend are all correct - the only thing I had to change is the Customer Panel Notification (it was disabled and without it I could not access the customer panel or set my test customer password).
I am suspecting that Amelia causes conflict if you try to access customer panel while logged in as wp admin as this does happen.
Once I logged out of the wp admin to test this, I had gone to the same page, where a different login is set up to which I did not had access to:
So, please advise how to go trough this part of the site, and also, please advise if you have done this test while you were logged out of your WP admin account on WordPress. Once you log out from WP, and go to the Customer Panel page, log in as a customer and you should be able to reschedule (as your employee has his settings for the services and work hours set up correctly, and should show all available dates).
Hi - when I try and reschedule an appointment I cannot select a time - it states that there is 'no data'
Hi Katie,
thank you for letting us know.
This happens when the employee that was assigned to the customer has no other available slots for rescheduling.
Also, you can go to Amelia > Settings > Roles and check if the customers are allowed to reschedule.
The other option that you can check is in Service itself - if the service is Recurring see if Handle unavailable recurring dates: is set up to Recommend the closest date before or after.
If this is not the case please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thanks for this
The employee should always have slots available in the future – I don’t understand this!
All other settings were set as stated – still no joy – please help
Hi Katie,
thank you for the kind reply.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Hi Katie,
thank you for the credentials provided.
The settings you have in the backend are all correct - the only thing I had to change is the Customer Panel Notification (it was disabled and without it I could not access the customer panel or set my test customer password).
However, your address for the customer panel window is https://www.foxandcat.online/my-bookings/
I am suspecting that Amelia causes conflict if you try to access customer panel while logged in as wp admin as this does happen.
Once I logged out of the wp admin to test this, I had gone to the same page, where a different login is set up to which I did not had access to:
So, please advise how to go trough this part of the site, and also, please advise if you have done this test while you were logged out of your WP admin account on WordPress. Once you log out from WP, and go to the Customer Panel page, log in as a customer and you should be able to reschedule (as your employee has his settings for the services and work hours set up correctly, and should show all available dates).