Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2732224
Stripe and Checkout
Closed

Comments

  • Danielle started the conversation
    March 25, 2021 at 8:10pm

    I forgot my Purchase code first off so i cant access support

    I have Stripe as the Payment gateway. I just want to be able to hold the credit card before the time of service. How to I set that up on amelias booking for the smoothest experience for the customer when requesting appointments? I dont want them to think they are being charged when they are just trying to request a booking.

  • [deleted] replied
    March 29, 2021 at 8:01pm

    Hi, Danielle!

    I apologize for the delayed response.

    And thank you for choosing Amelia.

    Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder.

    Unfortunately, at the moment it's not possible either to hold the amount or to save the card details for the later payment. The payment has to be complete at the moment of booking.

    Soon we will implement deposit payments (hopefully in the next update or the one after). Probably it can be a solution if you don't want to charge the whole amount in advance. 

    Also, you can suggest that as a feature request here, or check if this request was already submitted and vote for it. 

    Please let us know if you have any other questions.

    Best Regards.