As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I forgot my Purchase code first off so i cant access support
I have Stripe as the Payment gateway. I just want to be able to hold the credit card before the time of service. How to I set that up on amelias booking for the smoothest experience for the customer when requesting appointments? I dont want them to think they are being charged when they are just trying to request a booking.
Hi, Danielle!
I apologize for the delayed response.
And thank you for choosing Amelia.
Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder.
Unfortunately, at the moment it's not possible either to hold the amount or to save the card details for the later payment. The payment has to be complete at the moment of booking.
Soon we will implement deposit payments (hopefully in the next update or the one after). Probably it can be a solution if you don't want to charge the whole amount in advance.
Also, you can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Please let us know if you have any other questions.
Best Regards.