We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
we found the problem, it was a silly mis-configuration of the plugin
I'm having the same problem, there have been no updates done, nothing. How can this happen?
Hi Ed,
Can you please share what the misconfig was? As I'm stuck on the same problem as you, except for that I did not change anything, but I'd like to see if that could be the case.
Thank you, Ed, for letting us know that you were able to resolve the issue.
Sarah, these issues usually happen if you failed to create a category, a service or an employee. If you have all those created, check if your employee has work hours configured.
If that still doesn't help, please open a new, private, ticket where you'll provide us with a temporary administrator account for your website, so we can log in and take a look.
Kind Regards,
Aleksandar Vuković
[email protected]
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