As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Hi, I have just upgraded from basic to pro and did not realise there was an option where I should only pay the difference, rather than pay the full amount.
Who do I contact for a reimbursement of the excess that I have paid?
Hi James,
thank you for reaching out to us!
Refund was issued in the amount of 18.56 (you have been using Basic for 249 days, so we could refund only 116 days left) to the Pro license; Basic license subscription cancelled, and license has been revoked.
So it's all sorted.