Hi, I have just upgraded from basic to pro and did not realise there was an option where I should only pay the difference, rather than pay the full amount.
Who do I contact for a reimbursement of the excess that I have paid?
Refund was issued in the amount of 18.56 (you have been using Basic for 249 days, so we could refund only 116 days left) to the Pro license; Basic license subscription cancelled, and license has been revoked.
Hi, I have just upgraded from basic to pro and did not realise there was an option where I should only pay the difference, rather than pay the full amount.
Who do I contact for a reimbursement of the excess that I have paid?
Hi James,
thank you for reaching out to us!
Refund was issued in the amount of 18.56 (you have been using Basic for 249 days, so we could refund only 116 days left) to the Pro license; Basic license subscription cancelled, and license has been revoked.
So it's all sorted.