We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just purchased the Amelia pro package as an upgrade from the basic because I wished to use the packages.
However, I have deleted and installed the new download of Amelia, and also updated the purchase code in the activation settings page and I still cannot access packages on the services page.
Please explain how this is possible.
Hi, James!
I apologize for the delayed response.
Thank you for choosing Amelia.
Please clear your site and browser cache and try again.
If it doesn't work, please provide us with temporary WP Admin login, so we will be able to look into the issue from the inside.
You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.