We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2730943
Google Time sync is off
Closed

Comments

  • Arie Abaud started the conversation
    March 24, 2021 at 7:16pm

    Hi the google sync has been set up, but when I choose a time on your system for example 11:00am it syncs to google as 8:45am. 2 hours off, this is present only in google but the appointments app works fine.

    Thanks


  • [deleted] replied
    March 25, 2021 at 2:58pm

    Hi Arie,

    thank you for letting us know.

    Please check the following:

    • Your WordPress timezone that determines the Amelia timezone
    • If you have enabled the option Show In Customer's Time Zone
    • If Employee's calendar is in the same timezone as your WP
    • If Employee's WP is in the same timezone as your WP

    Please let me know when you check these points, as they are the most often cause of the time mismatch between Ameila and the Calendar.

  • Arie Abaud replied
    March 25, 2021 at 8:18pm

    The WP time was the problem! Thanks

  • [deleted] replied
    March 26, 2021 at 3:18pm

    Thank you for letting me know Arie!

    I appreciate it; if you have any other questions or concerns feel free to open a new ticket and we will gladly help out.