We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Support,
I have connected the site with the Google Credentials. Then I have two services/employees. ID 1 and ID 3. As far as I can see, they are identical in all of the main settings. When I try to connect ID 3 to Google Calendar all is good. When I try with ID 1, I get an error message saying "Unable to connect to Google Calendar", the same message will show automatically if I look at ID under employees. I have tried with the same Google accounts for both ID's. All not working for ID1 all working for ID3.
What could be blocking this?
Thanks
Lars
Hi Lars,
thank you for reaching out to us!
This usually happens when Google tries to assign multiple calendar tokens to the same employee, in wp_amelia_providers_to_google_calendar table in the database.
You'd need to go into that table, delete all rows from it, and after that it should work fine.