We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am using WooCommerce and a deposits plugin.
It changes the order status to “partially paid”, but Amelia WP does not send the booking info to customers or employees until it’s (paid and automatically changed to completed) or manually marked as completed.
How can I have Amelia recognize the customer completed the checkout page when the orders completed?
Hi, Jacob!
Thank you for choosing Amelia.
Unfortunately, Amelia is not compatible with the Deposit plugin. Amelia creates appointments if the status in Woo is on hold, completed, or processing. That's why the “partially paid” status can't be recognized by Amelia.
The deposit payment will be implemented in Amelia in the next update or the one after, so the issue with deposit payments will be fixed soon.
Maybe, it would be a solution to use a workaround until then: For example, you have a Service with a price of $50 and requires a deposit of 20%. Then you can set $50*20% = $10 as a price to be paid online through WooCommerce and receive the remaining $40 at the spot in cash. In order to make it clear for Customers, you can add a note to the Service description and explain this payment scenario.
Please let us know if you have any other questions.
Best Regards.