We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I did the update to amelia 3.1.2 and my service are not anymore link to my employee.
When i go into services to reassign them to my employee, the employee name change to the id number and after save it goes back to blank.
i also try to assign service by going to employee panel but it give me an error : provider has appointments for this service
I need help to fix this
Thank you
Hello Angeline
I'm not sure what happened on your end. Can you please try clearing cache from your website, and if that doesn't help, provide me a temporary wp-admin (Administrator) user, and database access credentials, so I can take a look?
Please note that this is a public ticket, so make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Angeline.
Thank you for the credentials. When I inspect the page, I see this error:
I had to install WP phpMyAdmin to see the database, and it looks like you migrated the site with some tool that didn't do it correctly. A lot of tables are missing the AUTO_INCREMENT on the ID field:
wp_pftdpgh3h0_amelia_categories;
wp_pftdpgh3h0_amelia_services;
wp_pftdpgh3h0_amelia_coupons;
wp_pftdpgh3h0_amelia_coupons_to_events;
wp_pftdpgh3h0_amelia_coupons_to_services;
wp_pftdpgh3h0_amelia_customer_bookings_to_events_periods;
wp_pftdpgh3h0_amelia_custom_fields;
wp_pftdpgh3h0_amelia_custom_fields_events:
wp_pftdpgh3h0_amelia_custom_fields_options;
wp_pftdpgh3h0_amelia_custom_fields_services;
wp_pftdpgh3h0_amelia_events;
wp_pftdpgh3h0_amelia_events_periods;
wp_pftdpgh3h0_amelia_events_tags;
wp_pftdpgh3h0_amelia_events_to_providers;
wp_pftdpgh3h0_amelia_extras;
wp_pftdpgh3h0_amelia_galleries;
wp_pftdpgh3h0_amelia_locations;
wp_pftdpgh3h0_amelia_notifications;
wp_pftdpgh3h0_amelia_providers_to_events;
wp_pftdpgh3h0_amelia_providers_to_locations;
wp_pftdpgh3h0_amelia_providers_to_outlook_calendar;
wp_pftdpgh3h0_amelia_providers_to_periods;
wp_pftdpgh3h0_amelia_providers_to_periods_services;
wp_pftdpgh3h0_amelia_providers_to_services;
wp_pftdpgh3h0_amelia_providers_to_timeouts;
wp_pftdpgh3h0_amelia_providers_to_weekdays
I had to manually add AUTO_INCREMENT to all these tables, and set it, so it continues where it left of. I cleared cache, and I was able to successfully assign Angeline to "Test" service both in Amelia/Services, and in Amelia/Employees.
You can test it now, but it should be working fine. Please tell me what you used to migrate the site?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you so much everything is working now. I really don't know what happen. Thank you for your fast help
You're welcome, Angeline
Thanks for clearing that up. I don't know what might have happened, but please keep an eye on it.
Also, thank you for the review!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables