Hello,
I only have personalized schedules which are never the same depending on the days, the weeks and the departments.
When I create specific schedules it's ok for the days in question, but the days I don't work, all schedules are available.
How can we prevent them from being?
Thank you
Can you tell me if you have removed all of your working hours from Employees > You > Employee Work Hours? Once you don't have any working hours on the standard Monday - Sunday list there, your off days should not appear.
Also, in case that you have more employees on that service, the appointments that appear will be for them, so this may be the case as well.
thank you for letting me know; glad to hear it worked!
For the second site, I would also recommend manually entering special dates, because if you use the working week hours, the service will repeat weekly and will not be able to skip every second week.
This is not automatized yet, Stéphane, I apologize; I understand that entering multiple dates manually is a bit time consuming; you can suggest it as a Feature Request, to have some form of skipping available for working weeks, so that users can vote on it and we can consider it for implementation.
it would be, however, at the moment you can only see one week in the schedule, so it would be needed to set up weekly hours, then come back on the weekend to delete them, and come back next week to set them up again.
I have 2 services (A and B) at the same time, on the same day and at the same time, if a customer books service A, logically service B will no longer be available?
I come back to you. For the same employee, in a time slot 2:15 p.m. to 6:15 p.m., he offers several treatments: 2 of 2 hours and 2 of 1 hour For 2-hour treatments it's ok, but for 1-hour treatments, I would like them to be offered at specific times: 2:15 p.m. - 3:15 p.m. - 4:15 p.m. and 5:15 p.m. Amelia offers me schedules every 15min, which I don't want
My mistake, I apologize, I wanted to ask if tried to enable this option, so that the next appointment would start when the first one ends.
If this does not work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
thank you for sending the password again - I made changes in the settings, adjusted service time slot step to be aligned with service duration (so that the next slot offers in 1 hour not 15 minutes).
Here is how it looks now:
Please let me know if this is what your client wanted.
I hope you are well. 1. My appointments are only on 'specific days', so I cannot add an appointment in the bac-end, tell me if I am wrong? 2. In addition, I cannot assign a specific appointment, it is well displayed in the back-end, but does not appear in the front-end. Thanks for your help
thank you for the kind message; I am well - I hope you are, too!
1. Even when a service is on Special Days, you should be able to create a backend appointment - do you have an employee connected to this service, and is their work time long enough to fit this service's duration?
2. Is Tao 2 hours long? Do you have any other employee's in Tao on the 15th? Are there any active appointments currently for that day?
Please let me know.
Also, when you have questions or issues which are not related to the active ticket please open a new one, and we will gladly help you there.
This way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket.
Hello Ivana, 1. The only employee is well connected to this service and I wanted to add it in 'specific days', it works for the other days, but not for the 15th… 2. Yes, Tao lasts 2 hours, there are no other employees' pad and yes I have 2 other appointments today in Tao from 10h00 to 12h00 and from 14h00 to 16h00
I used the credentials that you earlier provided for me for another issue, in order to go into Admin and see how we can manage the current issue.
However, I was continuously rejected while trying to navigate the back end with the following message on the blank screen:
Vous êtes un spammeur, un pirate informatique ou une mauvaise personne.
Can you please advise if credentials changed, or if another security measure was implemented into your site to prevent spamming (which is really good - that kind of security is very helpful for a site holder, to make sure that there are no invasive thirdparty logins).
Just please advise me how to avoid this obstacle.
1. If you already have an appointment for the 15th for that employee in another service, this could be the reason why the appointment cannot be made; as one employee can have only one time slot in one service at a time.
2. Have you attempted setting this service (Tao) for the same employee same time for another day? Does it work?
3. Have you set anything in your Days off? This could override the Tao 16-18 not giving the option to be booked.
I would see more however, as advised, your website has me blocked (which, again, is a great security measure - I would just need access for this).
Hi Stéphane,
thank you for the kind inquiry.
If you have schedules that are different every week, you can enter them via creating Special Days.
You are referring to available (on the days that you don't work) as still available for taking appointments?
Hello Ivana,
Thanks for your feedback.
Yes, I have created special days but the schedules for the days where I do not work still appear.
Thank you
stéphane
Hi Stéphane,
thank you for the kind reply.
Can you tell me if you have removed all of your working hours from Employees > You > Employee Work Hours? Once you don't have any working hours on the standard Monday - Sunday list there, your off days should not appear.
Also, in case that you have more employees on that service, the appointments that appear will be for them, so this may be the case as well.
Hi Ivana,
there is only one employee on this site and i just deleted the working week hours in "employee" and it seems to be working now.
Thank you
Another quick question, for a second site, I have to set recurring schedules but every other week.
The service is closed every other week.
How to do it?
thanks a lot for your help
Beautiful day
stephane
Hi Stéphane,
thank you for letting me know; glad to hear it worked!
For the second site, I would also recommend manually entering special dates, because if you use the working week hours, the service will repeat weekly and will not be able to skip every second week.
This is not automatized yet, Stéphane, I apologize; I understand that entering multiple dates manually is a bit time consuming; you can suggest it as a Feature Request, to have some form of skipping available for working weeks, so that users can vote on it and we can consider it for implementation.
I wish you a great day, as well!
Hi Ivana,
suddenly, wouldn't it be faster to set the default recurring schedules and to put 1 week out of 2 in closed?
thanks a lot for your help
Beautiful day
stephane
Hi Stéphane,
it would be, however, at the moment you can only see one week in the schedule, so it would be needed to set up weekly hours, then come back on the weekend to delete them, and come back next week to set them up again.
Hello Ivana,
I have 2 services (A and B) at the same time, on the same day and at the same time, if a customer books service A, logically service B will no longer be available?
Thanks for your help
Beautiful day
stephane
Hi Stéphane,
if you have one same employee assigned to both A and B yes.
Once someone books 11am in A for this employee, 11am will become unavailable in B.
Hi Ivana,
thank you
Beautiful day
stephane
Hello Ivana,
I come back to you.
For the same employee, in a time slot 2:15 p.m. to 6:15 p.m., he offers several treatments: 2 of 2 hours and 2 of 1 hour
For 2-hour treatments it's ok, but for 1-hour treatments, I would like them to be offered at specific times:
2:15 p.m. - 3:15 p.m. - 4:15 p.m. and 5:15 p.m.
Amelia offers me schedules every 15min, which I don't want
see image: https://prnt.sc/10yy0xx
Thanks for your help
Beautiful day
stephane
Hi Stéphane,
thank you for contacting back.
Please let me know have you tried to disable the option
Use service duration for booking a time slot
in Amelia > General Settings?
Salut Ivana,
oui, il est désactivé, but it still does not work:
https://prnt.sc/10z1pk7
Merci
Hi Stephane,
My mistake, I apologize, I wanted to ask if tried to enable this option, so that the next appointment would start when the first one ends.
If this does not work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi Stéphane,
thank you for the credentials provided.
ID ivana and pass VFnlYgsLNNs2 ** ZYlk3ijE were not accepted, please advise.
hi, Ivana,
sorry here is the password:
eS8!qy3WnEMx5gWW)U7r9Dxr
Thank you
Stéphane
Hi Ivana,
could you watch ? my client is getting impatient.
Thank you
Stephane
Hi Stéphane,
thank you for sending the password again - I made changes in the settings, adjusted service time slot step to be aligned with service duration (so that the next slot offers in 1 hour not 15 minutes).
Here is how it looks now:
Please let me know if this is what your client wanted.
Hi Ivana,
I see this with my client.
On the other hand I do not see your settings
Thank you
Stephane
Hi Ivana,
It's perfect.
Can you tell me what you have changed that I understand.
thank you very much
Stéphane
Hi Stéphane!
The setting that was changed was one of the service duration options:
Use service duration for booking a time slot.
This means if service lasts 1 hour, next available appointment will be only after 1 hour, not earlier, not later.
Hi Ivana,
ok, thank you very much
Beautiful day
stéphane
Hi Ivana,
I hope you are well.
1. My appointments are only on 'specific days', so I cannot add an appointment in the bac-end, tell me if I am wrong?
2. In addition, I cannot assign a specific appointment, it is well displayed in the back-end, but does not appear in the front-end.
Thanks for your help
Stephane
Hi Stéphane,
thank you for the kind message; I am well - I hope you are, too!
1. Even when a service is on Special Days, you should be able to create a backend appointment - do you have an employee connected to this service, and is their work time long enough to fit this service's duration?
2. Is Tao 2 hours long? Do you have any other employee's in Tao on the 15th? Are there any active appointments currently for that day?
Please let me know.
Also, when you have questions or issues which are not related to the active ticket please open a new one, and we will gladly help you there.
This way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find them easily. Our policy is to have one issue or question per ticket.
Thank you for understanding!
Hi Ivana,
I understand, do you want me to open another ticket or will it be okay this time?
Hello Ivana,
1. The only employee is well connected to this service and I wanted to add it in 'specific days', it works for the other days, but not for the 15th…
2. Yes, Tao lasts 2 hours, there are no other employees' pad and yes I have 2 other appointments today in Tao from 10h00 to 12h00 and from 14h00 to 16h00
Thank you
Hi Ivana,
the 15th being tomorrow, could you answer me, thank you very much Beautiful day .
stephane
Hi Stéphane,
I used the credentials that you earlier provided for me for another issue, in order to go into Admin and see how we can manage the current issue.
However, I was continuously rejected while trying to navigate the back end with the following message on the blank screen:
Vous êtes un spammeur, un pirate informatique ou une mauvaise personne.
Can you please advise if credentials changed, or if another security measure was implemented into your site to prevent spamming (which is really good - that kind of security is very helpful for a site holder, to make sure that there are no invasive thirdparty logins
).
Just please advise me how to avoid this obstacle.
1. If you already have an appointment for the 15th for that employee in another service, this could be the reason why the appointment cannot be made; as one employee can have only one time slot in one service at a time.
2. Have you attempted setting this service (Tao) for the same employee same time for another day? Does it work?
3. Have you set anything in your Days off? This could override the Tao 16-18 not giving the option to be booked.
I would see more however, as advised, your website has me blocked (which, again, is a great security measure - I would just need access for this).
Hi Ivana,
I deleted your account, you can try again, I unblocked your IP address.
1. no
2. yes it works
3. no
Thank you
Hi Stéphane,
it seems that multiple special days, set on the same day with different times, caused the conflict.
You can try a workaround, and set multiple times within one day instead.
Hi Ivana ,
thank you