We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2728952
Wrong timeslots
Closed

Comments

  •  10
    michiiee started the conversation
    March 23, 2021 at 9:31am

    Hi there,


    we have a problem. 

    In the Working Hours & Days Off Settings we have set the times when we work.

    But when we look into the frontend where the customer can book, the times are not the same. They differ with 1h.

    We have set the times in the backend to 10-17, but in the frontend the customer sees 09-16.

    Why is that?

    Timezones are set correctly in wordpress and dont differ to the systems time zones.


    Regards,

    Michael

  • [deleted] replied
    March 24, 2021 at 10:37pm

    Hi, Michael!

    Thank you for choosing Amelia.

    Please make sure your WordPress Time Zone settings are set to a city, not to UTC format.

    Also, when you set Working hours, it's recommended to set them separately for each Employee in Employee's profile. The Amelia -> Settings -> Working Hours & Days Off page is created to indicate the general open hours of the company, but not to set the actual working hours of Employees.

    Hope that will help.

    Best Regards.

  •  10
    michiiee replied
    March 25, 2021 at 9:43am

    Hi Liza,

    wordpress timezone settings are set to a city (Berlin), but the times are still not correct.

    The working ours are set correctly for that employee.

    See this page:

    https://dominiquebecker.com/leistungen/

    Working ours are set from 9-17 and not 8-16.

    Regards,

    Michael

  • [deleted] replied
    March 25, 2021 at 10:06am

    Hi, Michael!

    Please make sure you have updated Amelia to the recent version 3.1.2.

    Could you please provide us a temporary WP Admin access, so we will investigate the issue? You can post the credentials as a reply to this ticket, just make sure you use private mode. 

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  •   michiiee replied privately
  •   [deleted] replied privately
  •  10
    michiiee replied
    April 6, 2021 at 7:04am

    Hi Liza,

    ah i understand now. Reason is the 30min buffer time.

    Thanks & many regards,

    Michael

  • [deleted] replied
    April 6, 2021 at 9:21pm

    Hi, Michael!

    I'm glad to know the issue was resolved.

    Please feel free to contact us if you have any other questions.

    Best Regards.