We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi i was testing on one of my subdomains the part of notification and I was not able to make WP Amelia to send the notification about "Reminder" So I would like to know if someone of you can help me with it. I was trying, fighting with the corn and so on, but i really was not able to setup it. I see a video tutorial of you but I can not do it, need something more specific. Also i see the documentation but Still have problems. Hope you can help me
Hi, Gonzalo!
Thank you for choosing Amelia.
Yes, sending Reminder notifications requires a special setting named cron.
Cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be used to automate repetitive tasks like in our plugin for notifications.
If you’re not familiar with setting up crons, I would recommend to use the Crontrol plugin since it makes the process way easier. For that, please follow the steps below:
Please install the WP Crontrol plugin on your WordPress.
Copy only the URL from below a scheduled notification on Amelia -> Notifications page (don't copy this */15*** part, only the part that marked on the screenshot which is starting with http):
Open the Crontrol plugin on the WP Plugins page, that what you will see:
Click on "Cron Schedules", enter the following details, and click on "Add Cron Schedule":
Then go to "Cron Event" and add the URL you've copied from Amelia -> Notifications page to this:
file_get_contents("your copied URL");
Please don't miss any symbols, especially the ; in the end. So it will look like this:
Below it, add the name and set Next Run to your current time + 30 muns (for example, at 12.50):
Click on "Add Event".
After that, you can open Amelia, book a test appointment for the next day, set the Next Day Reminder notification to a bit later time that you set Next Run for (in my example, it's 13:00), and see if you receive a Reminder notification in about 30 mins:
Hope that will help.
Best Regards.