We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there
Sorry I have another question! I am just setting up Amelia on my new website and I noticed when I create times for Services, events etc there is no option for 15 minute time slots? This is a slight concern as I often teach 75min classes..is there a way to adjust the time?
Also when booking clients they might not always be on the hour...I am loving the LOOK of this plug in but it seems very restricted in a lot of basic settings. I might need to reconsider using this....which I really don't want too!
Thank-you
Amy
Hello again Amy
You need to change the Default Time Slot step in Amelia's General settings. Set it to be 15 minutes, or 5 minutes, in order to create 15-minute long services, working hours, etc.
Services are offered in a fixed duration, and when they'll be available depends on your employee's availability. If you are offering 75-minute-long classes, and your employees work from 09:00 - 17:00, they will be able to offer 6 classes during the day (assuming there's no buffer time involved).
If you want to allow your customers to book freely (so it's not fixed from 09:00 - 10:15; 10:15 - 11:30; and so on), you can disable "Use service duration for booking a time slot" slider in General Settings, and depending on the default time slot step you selected, they will be able to book anywhere in between.
For example, if you set the time slot step to be 5 minutes, they'd see available times from 09:00 - 10:15; 09:05 - 10:20; 09:10 - 10:25; and so on. Once a time slot is booked, though, 75 minutes will be blocked. So if no one books the first appointment (at 09:00), but they book an appointment at 09:15 - 10:30; no one will be able to book an appointment before 10:30.
Kind Regards,
Aleksandar Vuković
[email protected]
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