As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, I run an online music lesson studio that uses Amelia booking to manage our schedule. We have options for students to take lessons both at a half-hour or one-hour long lesson. I have two issues going on that I can't figure out how to resolve on my own. Please refer to the URL https://thelessonfoundry.com/register for these questions.
Thank you, looking forward to hearing back
Hi Jordan,
thank you for reaching out to us!
I will be happy to assist:
1. Please advise if the employees who work on these services, which you want to start at a half an hour mark, have their shift starting at a half hour mark? For example, and employee who has a shift starting at 9am, and has no Buffer Time Before set on 30 minutes, will have their shift start at 9am. The employee who starts working at 9:30 does not need the Buffer time, and the appointments will start at 9:30. Also please check in Amelia > Settings > General Settings, if the option Use service duration for booking a time slot is on, so if your service duration is 30 minutes, the appointments will start every 30 minutes.
2. You can go to Amelia > Settings > Roles > Customers, and check if the option Check customer's name for existing email when booking is enabled, because in that case, it will try to disable using a different name with an already registered email, triggering the Already Exists error. You can also enable Automatically Create Amelia Customers here if that option is convenient for you (Amelia will register a customer immediately upon the first booking they make, they just need to use the same credentials every time).
I hope this helps!
Hi Ivana,
Thank you for your reply.
Hopefully this can help someone else that might have a similar issue in the future!