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Hi,
I am occasionally experiencing a very very slow site (loading times)
At the same time I get the following error - see attached images - 1 & 2 are with the minify disabled
I have disabled the minify function on this plugin - WP-Optimize 3.1.8 but still get an error see image 3.
I note that I get the error while logged into the WP backend. If I open a new incognito window I don't get the error.
Hi, Samantha!
Thank you for choosing Amelia.
If I'm not mistaken, you're still on Amelia version 3.0.2.
Please make sure to update the plugin to version 3.1.2, purge all cache from your website, and test again.
If you don't see any issues when you're logged out (incognito), it's most likely linked to cache, so my advice would be to disable caching for pages where Amelia is loaded.
Looking forward to hearing from you.