We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2726833
Some time lost doesn't show after saving Special Day.
Closed

Comments

  •  1
    Shota started the conversation
    March 21, 2021 at 3:19am

    Hello,

    I am using Amelia only with Special Day.

    There is no setting on Working ours and day off in both Global setting and Staff setting.

    Now I make time slot "April 10th, 2021" in Special Day but the time slot doesn't appear on customer calendar view.

    But When I make time slot "April 17th, 2021", "April 18th, 2021" which is weekend as the same as "April 10th, 2021", it appears.

    And other weekdays time lost does appear well.

    Is there any setting that block to open Special Day on weekend?

    I set "Minimum time required before booking" 30days.

    Many thanks,


  •  1
    Shota replied
    March 22, 2021 at 12:17am

    Hello,

    This is fixed. I was putting two periods in the same day separately.

    I should put two periods in one Special Day.

  • [deleted] replied
    March 22, 2021 at 4:14pm

    Hello Shota!

    thank you for contacting; I apologize for the later response, as we don't work on weekends.

    I am happy to hear this worked!

    You can also make multiple shifts for your employee in one day for different services, they can work from 8-10 in one service, 10-12 in another and so on.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.