We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello again,
when the customer wants to buy an event, on the cart page it says "Sorry, this product cannot be purchased"
I had made the tests a short time ago, customers could take different products (appointments, events) and there, nothing works.
I no longer know which way to take things, the site must be operational. Was there a bug or ???
is this coming from my side? what parameter is in play?
Hi Renier,
thank you for reaching out to us!
I'm sorry to hear this happened; has this functioned appropriately for you before?
Also please advise if you have updated Amelia to 3.1.2, and WordPress to 5.7.
Hello,
I did the updates to wordpress 5.7 and Amelia 3.1.2
In woo-commerce, if we have created a product by service and attach the product to each service, then they can be added to the basket?
Do you think that one day the events could also be in the packages?
thank you in advance
Hi Renier,
thank you so much for the kind reply.
Yes, you should connect each service as a product.
As for the Events in Packages, if you suggest it here, users will be able to vote for it and it can be considered in the future. We have a lot of feature requests, the most requested features are in the top of the list and we really try to implement as many new features in each update.