Hi there - when a user re an appt they are getting two cancellations emails - the one generic one from Amelia (within notifications) and another from the email address of the staff member - this just includes a calendar invite file... How do I cancel the latter?
Could you please provide us a temporary WP Admin access, so we will investigate the issue? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Hi there - when a user re an appt they are getting two cancellations emails - the one generic one from Amelia (within notifications) and another from the email address of the staff member - this just includes a calendar invite file... How do I cancel the latter?
Hi, Katie!
I apologize for the delayed response.
And thank you for choosing Amelia.
That should not happen: only the notification that is generated in Amelia is supposed to be sent out.
Do you use any additional plugin for sending emails or you use only the built-in notifications feature in Amelia?
Could you please provide us with a screenshot of the doubled email?
Looking forward to hearing from you.
Hi Liza - this is the doubled message
Hi, Katie!
Thank you for the screenshot.
Could you please provide us a temporary WP Admin access, so we will investigate the issue? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi, Katie!
Thank you for the credentials.
Please open Amelia Settings -> Integrations -> Outlook calendar, and disable the "Add Event's Attendees" slider:
That will switch off the invitations.
Please let us know if that worked.
Best Regards.