As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there - when a user re an appt they are getting two cancellations emails - the one generic one from Amelia (within notifications) and another from the email address of the staff member - this just includes a calendar invite file... How do I cancel the latter?
Hi, Katie!
I apologize for the delayed response.
And thank you for choosing Amelia.
That should not happen: only the notification that is generated in Amelia is supposed to be sent out.
Do you use any additional plugin for sending emails or you use only the built-in notifications feature in Amelia?
Could you please provide us with a screenshot of the doubled email?
Looking forward to hearing from you.
Hi Liza - this is the doubled message
Hi, Katie!
Thank you for the screenshot.
Could you please provide us a temporary WP Admin access, so we will investigate the issue? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Hi, Katie!
Thank you for the credentials.
Please open Amelia Settings -> Integrations -> Outlook calendar, and disable the "Add Event's Attendees" slider:
That will switch off the invitations.
Please let us know if that worked.
Best Regards.