We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A customer recently made us aware of a bug where emails are not sent out for recurring sessions. If a customer schedules a recurring session and books more than one session in a given order, the customer, and the employee will only receive one email with the details for one of the sessions. This will easily lead to missed appointments, and we will have to disable the recurring appointments feature until this is fixed.
Hello Caleb
Have you configured the %recurring_appointments_details% placeholder? If you have, did you add it to your employees' and customers' notification templates?
This placeholder is specifically used for recurring appointments, and you can configure it below the email notification, and include it in the template. We haven't had any reports that this doesn't work correctly.
Kind Regards,
Aleksandar Vuković
[email protected]
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