We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I have setup events that link with my zoom account, they are being setup with a waiting list, we do not want this option. If I then go into zoom and change it to no waiting room I have to add passcode or authentication. If I add passcode it changes the link in zoom but does not change the link sent out when someone books the event which would mean we would have to email the passcode which defeats the point of it all being automated, can you suggest a solution please.
Hi Mandy,
thank you for reaching out to us.
I apologize for the later response as we don't work on weekends.
Can you let me know if you have changed the placeholder in the email notification after changing this setting in Zoom? Unfortunately, if this pending setting is setting within Zoom, there is not much that can be done from Amelia's side.
Are your Amelia appointments also pending?