We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2725780
Switch to German Language
Closed

Comments

  •  2
    Rogier van der Heide started the conversation
    March 19, 2021 at 2:41pm

    Hi, 

    Do you make Amelia available in German?

    We have changed the main (native) language of our website to German.

    Many thanks for letting me know.

    Kind regards

    Rogier


  • [deleted] replied
    March 19, 2021 at 4:47pm

    Hi, Rogier!

    Thank you for choosing Amelia.

    Amelia adjusts the WordPress language settings, and since German is already included, once you switch the WP language in WP, Amelia will get translated automatically.

    Please let us know if you have any other questions.

    Best Regards. 

  •  2
    Rogier van der Heide replied
    March 19, 2021 at 4:47pm

    I have solved this. When you switch the language of WP, it seems the language of Amelia switches. I will do some German translations and let you know. Perhaps other are being helped with this.

    EDIT Liza thanks! I just see you recommend that same thing. Thanks.

  • [deleted] replied
    March 23, 2021 at 5:13pm

    Hi, Rogier!

    I'm glad you resolved the issue (even without my help, basically).

    If you're not satisfied with the translation, it can be easily modified through Poedit or Loco Translate. We can provide you with a step-by-step guide as well.

    So, if you have any other questions, please let us know.

    Best Regards. 

  •  2
    Rogier van der Heide replied
    March 24, 2021 at 10:57am

    Thanks Liza. Yes I'd appreciate the step by step guide to do the translation as not everything is in German.

    I can share the language files afterwards with you, that is no problem. 

    I would like to upgrade to Pro, so I can schedule packages. How do I upgrade my current license?


    thanks

    Rogier


  • [deleted] replied
    March 26, 2021 at 10:02pm

    Hi, Rogier!

    1. I already responded to the other ticket you have regarding the license upgrade, so if you don't mind, I won't duplicate this information.

    2. Please follow these instructions:

    - You need to download and install POEDIT.

    - After that, open the program and open the file from your website located in ameliabooking/languages/fr_FR/wpamelia-fr_FR.po 

    - Translate all the strings that are not translated

    - Save the translation.

    - Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.

    Please note: this fr_FR language code is for French translation just for an example, and it should be replaced with German code.

    Please let us know if you have any other questions.

    Best Regards.