We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2725623
Customer roles
Closed

Comments

  • Mario started the conversation
    March 19, 2021 at 12:21pm

    Hi,

    I just started configuring Amelia and I have the following situation:

    a) Default users
    b) Groups (Family's, School Groups, Groups of retirees,...
    c) People with special needs

    And the prices depend on age (underage vs adult).

    When it comes to default users I want them to proceed to the checkout page where they have to pay for the service.

    1. Is it possible to manage different prices depending on age?

    2. How to manage different roles? For example: I have a default user who can only buy a ticket (he has to pay right away on the checkout page), and I have a teacher who books/makes an appointment (he doesn't have to pay). Is it possible to assign different roles during the appointment/booking process? Or do I have to ask the customer/company to register prior to the appointment? Should I make different wordpress roles or can I achieve the same via Amelia customers roles. What's your recommendation? Did you have a similar question regarding roles?  

    Thank you in advance.

  •  2,576
    Aleksandar replied
    March 22, 2021 at 9:15am

    Hello Mario

    Thank you for your purchase.

    Unfortunately, Amelia doesn't have any similar features, so what you're looking for to achieve is not possible.

    You would need to create separate services, with different prices for default users, adults and children.

    Also, you can utilize features of some membership plugin, with which you can hide front-end pages for certain users. For example, if Service #1 is for default (logged-in) users, you can add its shortcode already filtered, like [ameliabooking service=1]. Then, with a membership plugin, block that page for all non-logged-in users, so only those who are logged in can see and book through that page.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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